Get in Touch With Us

This page explains how to contact the Casinos Not On Gamstop editorial team at lglondon.org, what we can help with, and which problems are better taken elsewhere. We publish research-based guides to casinos outside the GamStop scheme, so many messages are about a specific casino, bonus or payment. Knowing who can actually solve your problem will save you time.

Where to send your message

Use the contact form or contact link in the site menu or footer, if one is shown for your device. We have not published a separate email address, phone number or postal address on this page, so please do not rely on details you find elsewhere that claim to be ours. We do not run a live chat or phone line.

We do not promise a fixed reply time. Messages about factual errors are read first. If you do not hear back straight away, please do not send the same message repeatedly.

What we can help with

• Corrections. If a bonus figure, payment method or licence detail on our pages looks out of date, tell us. Please say which page and which line, and include a link or screenshot of what you saw. Casino terms change often, and our pages carry a fact-check date of 29 September 2026 for that reason.
• Questions about our guides. If a concept such as wagering requirements, KYC checks or bonus cashout limits is unclear, ask and we will point you to the relevant section.
• Feedback and topic suggestions. Tell us what you could not find, or what you wish had been explained more plainly.
• Reports about a listed casino. If your experience with a casino we list differs from what we describe, we will review the information. Please include dates, the terms you were shown and any screenshots.
• Business and editorial enquiries. Introduce your organisation and what you have in mind. Commercial relationships do not decide rankings, and commission cannot buy a higher position.

What we cannot do

We are an independent comparison site, not an operator. We do not hold player accounts, process payments or make decisions about withdrawals. That means we cannot:

• release a delayed withdrawal or reverse a bonus decision;
• act as a mediator or guarantee any outcome in a dispute;
• confirm the status of your account, verification documents or a particular payment;
• give legal or financial advice.

Please never send us passwords, full card numbers or identity documents. We will never need them.

If you have a problem with a casino

Start with the casino's own customer support, and keep a record of what you send and receive. The steps below usually work best.

1. Write to support with your account details, the date, the amount involved and the terms you rely on.
2. Save chat transcripts, emails and screenshots of the bonus terms as displayed at the time.
3. If the reply is unsatisfactory, use the casino's formal complaints procedure and ask for a written response.
4. If that fails, check which licensing body or alternative dispute resolution service the casino names in its terms, and whether it accepts complaints from UK players.

Be aware that casinos outside the GamStop scheme are not licensed by the UK Gambling Commission, so the protections and complaint routes available to you may differ from those at a UK-licensed site. That is worth weighing before you deposit. Our guide to trusted non GamStop casinos in the UK explains what we check on licensing, payments and withdrawals.

If gambling is causing you harm

If gambling is affecting your money, relationships or mood, please reach out for support before anything else. GamCare runs a free, confidential helpline and online chat for anyone in Great Britain, and the National Gambling Helpline is available around the clock. GamStop itself is a free way to self-exclude from UK-licensed gambling sites, and blocking software can help on your devices. Deposit and loss limits, time-outs and self-exclusion are also available with most operators.

If you have registered with GamStop because you wanted a break, think carefully about whether using sites outside the scheme supports that decision. You can also tell us if you need pointing towards support; we will share information, though we are not a counselling service.

What helps us reply usefully

• The page address or title you are writing about.
• The casino name, if relevant, and the date you saw the information.
• A short description of the problem, with amounts in pounds sterling where possible.
• Whether you are happy for us to update the page with your feedback.

Our pages are for adults aged 18 and over. Gambling carries risk, and nothing we publish guarantees winnings or a trouble-free withdrawal. Thank you for helping us keep the site accurate.